Shipping and Returns

Here’s what you need to know about how we ship our products and how returns work. If you have a question that isn’t covered below, get in touch here.

Shipping Locations & Restrictions

We only ship to mainland UK.

We do not ship to Northern Ireland, the Isle of Man, the Channel Islands, or anywhere outside the UK.

How We Ship

We source and ship many items direct from our manufacturers. This cuts down on handling and gets equipment to you faster. For larger products, we arrange proper professional delivery so they arrive safely and without unnecessary delays.

Order Confirmation

You’ll get an order confirmation email as soon as you complete your purchase.

We check stock quickly. If something’s on back order or unavailable, we’ll contact you to sort out your options. Where possible, we’ll try calling you first.

Delivery Information

Your total delivery time is the processing time plus the shipping time.

How your item ships will be shown clearly on the product page.

For larger or custom items, we’ll guide you through any specific requirements as your order moves along.

What You Need to Know

Large freight items may need lifting equipment (telehandler, forklift, or manual help). You must provide this at the delivery point.
Clear access is needed for the delivery vehicle. Let us know in advance if this could be a problem.
Multiple items may arrive separately.
Someone must be there to sign for deliveries.

Processing Times

We usually process orders within 1–3 working days.
Orders placed before 2pm GMT on a weekday are normally processed the same day.
Back orders, special orders, and custom items may take longer.
You’ll get a shipping confirmation with tracking within 24 hours of your order leaving the warehouse.

Shipping times can vary due to distance, weather, or other delays. If your order is late and you haven’t heard from us, first check your spam folder, then contact us here.

Address Changes

If you need to change the delivery address after placing your order, contact us as soon as possible.

For standard parcels, we can often update the address if the order has not yet been dispatched. As a guideline any contact after 12 hours may be rejected.

For large freight and custom orders, address changes may not be possible. Where changes are possible it may incur additional costs, which will be quoted before we proceed.

We cannot guarantee that address changes can be made, especially for time-sensitive or made-to-order items.

Standard Parcels & Small Deliveries

Smaller orders ship via standard parcel carriers. Shipping is free UK-wide with no minimum order value.

Standard orders are usually delivered within 2–5 working days after processing.
Small items need a signature on delivery.

Large Freight Deliveries

Large freight orders are usually delivered within 5–10 working days after processing.
Where we can, we ship large items at no extra cost.
You’ll receive a shipping confirmation within 24 hours of the order leaving the warehouse.
Remote areas will be priced to account for the transport cost, and we may need additional contact you to provide more tailored pricing. This will be shown at checkout and we’ll contact you before processing your order.
If this is the case, we’ll hold your order and get your approval before taking payment or starting production.

Custom & Special Order Deliveries

Custom and made-to-order items have variable lead times depending on production.

You’ll get a shipping confirmation within 24 hours of the order leaving the warehouse.
Delivery times are typically 5–10 working days from dispatch, after processing though manufacturing can take longer. The estimated manufacturing time will be clearly stated on the product page.
Shipping cost is calculated at checkout. Deliveries to remote regions are subject to freight surcharges based on transport cost. Please contact us prior to purchase for alternative courier arrangements.

Damage Policy

This is important. Please read carefully.

Small Items & Standard Parcels

Check your order before signing. Look at the packaging for any signs of damage.

If you spot damage, note it on the delivery receipt by signing “Damaged”. If it looks serious, you can refuse the delivery.

Report any damage to us as soon as possible, ideally within 48 hours of delivery.

Large Freight, Made-to-Order & Custom Items

Inspect large deliveries carefully before signing. Do not sign for visibly damaged goods.

Do not try to move or lift damaged items, this can affect your liability.

Reporting Damage

Take clear photos of the damage to both the item and the packaging. Contact us via our contact page as soon as you can.

We’ll cover return shipping for damaged, defective, or incorrect items.

Keep all original packaging until you’re sure you’re keeping the item.

Returns

This policy applies to retail/consumer purchases and does not affect your statutory rights under the Consumer Rights Act 2015.

30-Day Return Policy

If you’re not happy with your purchase, you can return it within 30 days of receiving it (or 14 calendar days after the date of the delivery day if beyond the 30 day timescale), as long as it meets our return conditions.

Return Conditions

Items must be in resaleable condition, no signs of use or wear, and must include all original packaging and accessories.

If an item can’t be returned to the supplier and sold as new, it’s not eligible for return or refund.

Custom & Made-to-Order Items

Due to their bespoke nature, these items are non-returnable unless damaged or faulty on their arrival at the designated point of delivery.

Restocking Fees

For larger freight items, a restocking fee of 20% may apply, plus return shipping costs. We’ll confirm this before you go ahead with the return.

Commercial & Trade Orders

Our standard retail return policy applies to consumer purchases. For business-to-business (B2B) transactions, including sales to farms and sole traders, specific commercial terms apply. Commercial transactions are defined as those made for the purpose of trade or business. We reserve the right to assess commercial returns on their own merits and outside of the standard consumer return window. Please contact us directly regarding returns for commercial orders.

How to Return an Item

Contact us first via email or our contact form to start the return.
We’ll send you a Return Authorisation and Return Number.
Pack the item securely (original packaging required where applicable).
Write the Return Number clearly on the outside of the package.
You are responsible for return shipping costs unless the return is due to our error or a defect.
It is recommended to insure return shipping against damage. We cannot be responsible for any damage during the return shipping process.

We only accept returns by post, or freight, depending on method of delivery. We can’t refund items damaged in transit due to poor packaging. Use a trackable and insured method where possible.

Cancellations

Orders cancelled before processing will be fully refunded. Orders cancelled after shipping will follow our 30-day return policy and may incur return shipping costs.

Refunds

Refunds go back to the original payment method. We can’t send refunds to a different card.

Refunds can take up to 7 calendar days to appear after we process them, depending on your bank. If you haven’t received yours after 5 days, get in touch and we’ll follow it up.

Customer Support

We want to hear from you. Contact us during business hours for any shipping or returns questions.

Business Hours:
Monday – Friday: 6:00 AM – 5:00 PM GMT
Saturday: 9:00 AM – 1:00 PM GMT
Sunday & Public Holidays: Closed

Phone: 0800 316 7355
Email: support@taprootagri.com
Registered Address: 124 City Road, London, EC1V 2NX

This is a registered office address only. We do not have a physical storefront. Returns will only be accepted by post.

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